With market deregulation, Aussies have plenty of reasons to choose a new energy provider, especially if they’re dissatisfied with their current plan or retailer. Most homeowners consider switching energy companies at some point, but their understanding of how long the process will take and how much they will have to pay can be a bit confusing.

When switching, consider usage rates, supply charges, connection fees, and incentives for customers.

Compare and Select your energy plans in minutes.

Get a better deal: Select and Switch lets you locate all available deals based on your specific usage energy plan comparison tool. The things you need to decide are which energy supplier, price, and tariff you want. Select and Switch allows you to compare and select energy suppliers, so you know you’re getting the best deal.

If you have a recent energy bill, we can use that information to save you money and get a deal that works for you. But even if you don’t have this information, that’s okay, as we can estimate it. Your energy supplier and current tariff will also be required.

Switching energy retailers: Give us a call at 1800 959 969 right now to begin switching your energy plans. Alternatively, if you prefer a call-back, our friendly and knowledgeable energy savings experts will arrange a convenient time for you to speak. Click on ‘Complete Switch’ to start the switching process once you have made your selection.

Here is the list of information you need to provide:

  • Property address details
  • Details about your personal information and your bank account (if paying by direct debit).
  • Name of your current electricity and gas supplier
  • Your energy consumption details

Ensure you have your bank details on hand if you pay your bills through direct debit. That’s it; we’ll handle the rest!

Get your savings: You’ll see how much you can save in the first bill you receive from your new supplier once you’ve switched!

Switching Time

Unlike before, when it could take up to 90 days, a transfer from one provider to another can now be completed in 48 hours. As a result of an Australian Competition and Consumer Commission inquiry, new switching rules have been drafted.

New energy providers can now finalise an existing customer’s account and transfer their details within two business days. Previously, the process was time-intensive as retailers had to conduct a final meter reading for households with traditional meters. The process could still take around a month for those with a smart meter. Regardless of the type of meter, bill-payers can now switch using an estimated bill rather than waiting for a final bill after a meter reading.

What is causing my energy switch to take so long?

The switching process can be delayed occasionally due to technical problems:

  • Validating your meter takes longer than usual.
  • An incorrect or missing meter serial number.
  • Your meter’s address is incorrect in the National Database of Energy.
  • Your switch will be rejected until your current energy provider clears your debt.

If there is a delay or issue, contact your current or new incoming energy provider immediately so they can advise you on the next steps and how to resolve the issue.